Shipping & returns
Jewelry should be easy. So should buying it.
We ship from Manitoba, Canada, with tracking, and we make it easy to get help if something isn’t quite right.
Real people, always.
Packed in Manitoba. Shipped with tracking.
SHIPPING
Your order is packed by our Manitoba team and normally leaves us within 1–3 business days.
1–3 BUSINESS DAYS
Orders normally leave us within 1–3 business days.
TRACKING INCLUDED
You’ll receive tracking by email when your order ships.
SHIPPING WITHIN CANADA
Free shipping on orders over $120 CAD.
Orders under $120 are charged the shipping rate shown at checkout.
SHIPPING TO THE U.S.
Yes, we ship to the U.S.
Shipping rates are shown at checkout and tracking is included.
Sometimes you need to see the damn thing on.
RETURNS & EXCHANGES
We want you to love what you bought. But jewelry is personal, and sometimes something just isn’t quite right.
That’s why we’ve made our return policy pretty simple.
WITHIN 30 DAYS OF DELIVERY
Eligible items can be returned for a refund to your original payment method.
FROM 31–60 DAYS AFTER DELIVERY
Eligible items can be returned for an exchange or Midnight Valley store credit.
RETURNING SOMETHING?CONTACT US FIRST.
Don’t just mail it back. Contact our team first and we’ll provide return instructions.
WHAT CONDITION DOES IT NEED TO BE IN?
Returned jewelry must be unworn, undamaged, and in its original packaging.
If we screwed up,
that’s different.
Wrong item? Arrived damaged? Something happened that’s on us? You don’t pay to fix our mistake.
Need a real person?
Questions about shipping, returns or exchanges? Call, email or message us. Real people. Real help. No runaround.
Call us: 1-431-293-2292
Hours: Monday–Friday, 9–4 Central
You can also email us or message us on Facebook.